Responsible Disclosure Policy

Responsible Disclosure Policy

Responsible Disclosure Policy

Last Updated November 17, 2023

Last Updated November 17, 2023

Last Updated November 17, 2023

Data security is a top priority for the Coxwave Co., Ltd and the Coxwave Co., Ltd believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in the Coxwave Co., Ltd’s service, please notify us; we will work with you to resolve the issue promptly.


Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at support@coxwave.com. We will acknowledge your email within one week.

  • Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within ten business days of disclosure.

  • Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Coxwave Co., Ltd. Please only interact with accounts you own or for which you have explicit permission from the account holder.


Exclusions

Coxwave Co., Ltd is providing this service to help ensure a safe and secure environment for all of its users. As such, any users believed to be engaging in the below activities will have their user credentials immediately deactivated.‍


While researching, we’d like you to refrain from:

  • Denial-of-Service (DoS)

  • Spamming

  • Social engineering or phishing of Coxwave Co., Ltd employees or contractors

  • Any attacks against Coxwave Co., Ltd’s physical property or data centers

This policy applies to the Coxwave Co., Ltd Application hosted at Coxwave Co., Ltd and to any other subdomains or services associated with the Coxwave Co., Ltd App. We do not accept reports for vulnerabilities solely affecting our marketing website which contains no sensitive data.


Thank you for helping to keep Coxwave Co., Ltd and our users safe!


Contact

Coxwave Co., Ltd is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at support@coxwave.com!

Turn conversational data into actionable insights.

SOC II Certified

All systems operational

ⓒ 2024 Coxwave. All rights reserved.

Turn conversational data into actionable insights.

SOC II Certified

ⓒ 2024 Coxwave. All rights reserved.

Turn conversational data into actionable insights.

SOC II Certified

All systems operational

ⓒ 2024 Coxwave. All rights reserved.