What’s the AI-native future?

By now, most people have heard of ChatGPT. Over a 100M users in less than 2 months is a record feat by any measure.

People from various backgrounds (tech vs. non-tech, etc.) have all been wowed by what’s now possible with Large Language Models (LLMs) as a trusty assistant to help with tasks ranging from writing emails, doing basic research, generating summaries and more. The possibilities are endless.

ChatGPT has ushered in an “AI-native” future. At Align AI, we define “AI-native” as having 3 distinct characteristics:

1) Powered by Conversational Interfaces

Conversational Interfaces today are chat interfaces — think ChatGPT, Perplexity AI, Inflection AI’s PI, etc. In the future, these “conversations” may expand into conversing with different mediums such as images like DALL·E 3, videos, even brain waves (seems sci-fi but cool things are brewing 🧪)!

2) Being hyper-personalized to users

New and complex conversational interfaces have enabled hyper-personalization in products. Think about how the experience of Person A using ChatGPT differs greatly with how Person B uses ChatGPT. This is partially why ChatGPT was able to reach such crazy numbers in a short period of time!

3) Aligning products & user intents

A big part of hyper-personalization is ensuring that the LLM-powered product is aligned to what users want to achieve. Alignment slowly becomes more and more possible as users clearly relay their intentions through chat inputs.

As the AI-Native future emerges, one thing becomes clear. In order for conversational interfaces to evolve to become more hyper-personalized and user-aligned, the conversational product needs a new analytics stack. This new stack must deal with subjective conversational data (starting with text and evolving to other modalities), in real-time, and provide tools to help any builder easily understand what to do with the data in front them.

Align AI is that stack.

What is Align AI?

Align AI is a new type of analytics and evaluation tool that empowers builders to analyze the conversational data they are collecting. Right now, most of the data is being stored in data sources like AWS S3, GCP Bigquery, PostgreSQL, MySQL and more.

Previously, there was no unified way to easily view, search, analyze, and take action with the main data type of AI-native products — conversations and text. Align AI changes all that with a suite of key features that lowers the barrier of entry to analysis while dramatically dropping the time taken from data ingestion to actionable insights.

Here are some of the key features that powers Align AI!

Align AI’s Universal Search

The start of conversational data analysis is to identify the sub-set of data you would like to do your analysis on. Align AI makes this extremely straightforward. We leverage natural language in our universal search so that you can search conversations by simply combining different criteria together. For example, if you want to find conversations where the user is expressing anger and discussing issues-related to bad customer service, simply combine two filters together: “user emotion is anger” and “user message is about receiving bad customer service.” We worked really hard to empower any builder regardless of their technical or querying knowledge to dive deeper into how their users are interacting with their product.

Meet insights, delivered automatically

If you aren’t sure where to begin your analysis, Align AI’s insight feature comes in handy. When you ingest conversational data into Align AI’s platform, our state of the art analytics engine can automatically analyze the data. You receive insights into changes in user behavior, points where your AI chatbot isn’t responding properly, and more! Armed with these insights, you can dive deeper into specific areas for additional analysis in Align AI.

Start analyzing conversational data, today!

Our goal is to work with builders who want to build better AI-native products that are hyper-personalized and aligned with users. If you are one of them, please feel free to reach out at support@tryalign.ai to learn more about Align AI or get started with your analysis!