Happy New Year! This year, our team at Align AI is committed more than ever to provide AI builders with tools they need to build better products.
In this post, we’d love to dive into one of the most requested and loved features: the Align AI Dashboard!
What is the Dashboard?
The dashboard is a sentiment dashboard that gives you general insights into your user’s overall satisfaction. Building and analyzing product, it’s always difficult to figure out where to begin your analysis and discovery. The dashboard is the perfect place to start, answering important questions around 1) Are my users satisfied? 2) Are my users dissatisfied? 3) Why are my users dissatisfied? and more!
Feature 1: Conversations overview
The overview is a collection of 4 metrics that give you a general sense of user satisfaction. The unclassified sessions represent conversations that were neither positive nor negative!
Feature 2: Sentiment graph
The sentiment graph enables you to easily view the change in user satisfaction over time. Tracking satisfaction, you can pinpoint different days that had relatively higher user dissatisfaction to understand what needs improvement!
Feature 3: User experience breakdown
The user experience breakdown represents the top 3 reasons for user satisfaction and dissatisfaction. Align AI classifies and analyzes the conversations that you’ve ingested to help you easily understand why users are happy or not!
Feature 4: Sessions worth noting
Sessions worth noting represents the most recent sessions where users were satisfied or dissatisfied. This allows you to take action in real-time if there are particularly bad experiences that users are having!
Recap: Finding insights that matter
The dashboard is the perfect place to start your conversational analysis. With high level overview of user satisfaction, the dashboard provides general suggestions that you can further dive into by leveraging Align AI’s natural language universal search.
